The Rocket.Chat Apps Engine is built on top of Node.js VM module, which means most of the environment setup will be around running that module within your workspace. For writing an App, you need to write and execute TypeScript code.

Regardless of bot type (e.g. Hubot, Botkit, Botpress Rasa, etc.), the Rocket.Chat SDK enables you to create a configuration with some variables for your environment. With a bot, you can automate workflows within chat, and use triggers and smart actions to interact with the APIs and external systems.

Omnichannel is a communication strategy essential to acquiring and retaining customers. It’s designed to create an exceptional customer experience across the company’s brands, building a better relationship with their audience.

With the big variety of APIs, webhooks, and programming options it is possible to integrate with about anything. It can combine app, bot, and/or omnichannel integration or be triggered on external webhooks only. These system integrations can be as simple as your smart office coffee machine or as a complex with the integration of FHIR electronic patient records.